Revolutionizing Self-Service Support for Companies that Produce Physical Products

Watch the video to learn more about us.
Mission

Reduce Support Costs

We're on a mission to boost our clients' profits by making their customer support teams more efficient and improving their customers' experiences.

With ProductSupport, your business will benefit from a continuously evolving, state-of-the-art product support knowledge base hub. This empowers your customers to find the information they need, while allowing your support team to focus on more complex issues.

Empowering businesses with a cutting-edge support hub to drive customer satisfaction, efficiency, and profitability.

Core Values

& Core Habits

01
Customer Experience
Deliver the best customer experience, period.
Core Habits
Embrace learning. Seek feedback. Cultivate a growth mindset.
02
Maximizing Value
Impact matters. Be a game changer.
Core Habits
Exceed expectations. Focus on results. Maximize client success.
03
Growth
Evolve or die. Let's grow together.
Core Habits
Embrace learning. Seek feedback. Cultivate a growth mindset.
04
Innovation
Break the mold. Be extraordinary.
Core Habits
Encourage creativity. Challenge assumptions. Drive change.
05
Team Work
Teamwork makes the dream work.
Core Habits
Collaborate effectively. Value individual strengths. Foster a supportive environment.
06
Sustainability
Save the trees, go paperless!
Core Habits
We believe that excellent customer support is not just about resolving issues; it's about building lasting relationships with customers and enhancing their overall experience.

Our Beliefs

At ProductSupport.com, we are guided by a set of core beliefs that underpin everything we do

Exceptional Customer Support is Essential
We believe that excellent customer support is not just about resolving issues; it's about building lasting relationships with customers and enhancing their overall experience.
Innovation Drives Progress
The world is continuously evolving, and so should our approach to customer support. We believe in leveraging the latest technology and ideas to provide cutting-edge solutions.
Empowerment through Self-Service
We believe that customers should have the tools and resources to resolve their issues independently, leading to quicker solutions and a more satisfying support experience.
Knowledge is Power
Access to the right information at the right time is invaluable. We believe in the power of a robust knowledge base to enhance customer support and customer satisfaction.
Partnership Over Transactions
We believe in fostering long-term relationships with our clients, working together to create a customized support solution that fits their unique needs.
Our Motto

Empowering Support, Igniting Growth

Our Team

We are a blend of dedicated professionals, each bringing unique experiences in customer service, AI technologies, and software development. We value diversity of thought and encourage continuous learning, as we strive to innovate within the customer support landscape. United by our shared mission, our commitment is to deliver top-tier service to our clients, driving their business success.

Bob Singor
Co-founder & CEO
Benjamin Siegal
Benjamin Siegal
Co-founder & COO
Petra Rodrigues
Petra Rodrigues
UI/UX Designer
Pritam Soni
Pritam Soni
UI/UX Developer
Jacob Greaves
Jacob Greaves
Motion Graphics Editor
Daniel Sun
Daniel Sun
UI/UX Designer
Liz Greaves
Liz Greaves
Product Support Specialist
Reem Dally
Reem Dally
Product Support Specialist

Our Commitment to Sustainability

our commitment to sustainability is deeply woven into our mission. We strive to lead the shift from paper to digital documentation, reducing deforestation and greenhouse gas emissions associated with paper production. Our digital Knowledge Base Platform doesn't just streamline customer support, but also helps lessen our collective environmental footprint. Together, we can create lasting positive change, promoting digital documentation and a sustainable future.

Ready to schedule a personalized demo?